Why the Future Isn’t as Scary as You May Think
The future of talent management, and performance reviews in particular, lies the awesome power of crowdsourcing.
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Blog
Insight and tips on HR, inclusion, recognition, employee experience and more.
Self-Efficacy, Optimism, Resilience and Hope
Self-Efficacy, Optimism, Resilience and Hope are proven drivers of success. What are you doing to build them in your company?
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5 Ways to Improve Patient Satisfaction through Recognition
Reasons that the pursuit of excellence in patient satisfaction has become one of the top goals for hospitals, and employee recognition can help.
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I am a Special Snowflake
We are all unique, so a one-size-fits-all approach to recognition is rarely effective.
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How to Create a Positive Service Climate for Customer Satisfaction
Creating a positive service climate through enablement, training and reward will result in higher employee engagement and boost business results.
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Negative and Positive: Finding The Right Balance
Good management will employ negative reinforcement when circumstances are right, and negative feedback when it becomes necessary.
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Guest Blog: Ritz-Carlton Service on a Ritz Cracker Budget
How to provide Ritz-Carlton customer engagement levels on my company’s Ritz cracker budget.
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How Written Words Drive Behavior
A look at the history of the written word and how it affects us more than face-to-face communication.
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Why Managers Fail to Recognize Employee Contributions
We welcome Leigh Branham, founder of Keeping the People, Inc. and author of "The 7 Hidden Reasons Employees Leave." to guest-post on our blog.
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Firing Employees to Improve Culture
Zappos hires for cultural fit. No matter how great candidates are or how much of an impact they might make—if they don’t fit, they’re out.
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The Science of Gratitude and Well-Being
Regularly expressing gratitude is demonstrably good for us—and by extension our colleagues— in more ways than you might realize.
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Protecting Employees From Organizational Trauma
How to avoid organizational trauma caused by layoffs, mergers and acquisitions, major reorganizations, turnover and more.
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