Blog

Insight and tips on HR, inclusion, recognition, employee experience and more.

How to Create a Positive Service Climate for Customer Satisfaction

Creating a positive service climate through enablement, training and reward will result in higher employee engagement and boost business results.

Negative and Positive: Finding The Right Balance

Good management will employ negative reinforcement when circumstances are right, and negative feedback when it becomes necessary.

Guest Blog: Ritz-Carlton Service on a Ritz Cracker Budget

How to provide Ritz-Carlton customer engagement levels on my company’s Ritz cracker budget.

How Written Words Drive Behavior

A look at the history of the written word and how it affects us more than face-to-face communication.

Why Managers Fail to Recognize Employee Contributions

We welcome Leigh Branham, founder of Keeping the People, Inc. and author of "The 7 Hidden Reasons Employees Leave." to guest-post on our blog.

Firing Employees to Improve Culture

Zappos hires for cultural fit. No matter how great candidates are or how much of an impact they might make—if they don’t fit, they’re out.

The Science of Gratitude and Well-Being

Regularly expressing gratitude is demonstrably good for us—and by extension our colleagues— in more ways than you might realize.

Protecting Employees From Organizational Trauma

How to avoid organizational trauma caused by layoffs, mergers and acquisitions, major reorganizations, turnover and more.

8 Cognitive Biases That Will Make or Break Your Culture

Cognitive biases that affect perceptions, affect objectivity, and affect relationships in both positive and negative ways.

How Bad Performance Management Killed Microsoft’s Edge

We review a recent Vanity Fair piece examining Microsoft's failed performance management processes and how it led to the decline of the company.

5 Famously Awful Bosses and Where They Really Went Wrong

We review some of history's worst bosses and how they were brought down. Avoid these pitfalls and keep your employees engaged.