There’s a lot riding on HCAHPS scores. Patients can research and choose healthcare organizations that receive the best ratings. And organizations with high scores are reimbursed at a higher rate by Medicare. For those reasons and others, scoring well on HCAHPS has a proven and significant impact on the bottom line.
So what’s the secret to improving patient satisfaction – and your healthcare organization’s HCAHPS scores? Experts say success lies in first raising employee satisfaction levels. And one of the most effective ways to do that is by creating a culture of recognition.
By building a culture in which recognition is celebrated, you’ll be taking care of the people who take care of your patients.
And as research has shown, there’s a direct and significant correlation between employee and patient satisfaction. Here are five ways healthcare organizations can build a culture of recognition and improve patient satisfaction.
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Recognition and reward are powerful ways to keep your employees on board, engaged, and motivated. But did you know recognition is also a powerful way to attract and win new hires?
10 Reasons Why Annual Reviews Are No Longer Enough
Learn 10 ways we have outgrown traditional performance management. If they feel familiar, you may want to explore whether your current performance management technologies need an overhaul.