Unlock the Skills-Powered Organization: How Recognition Data Uncovers Skills Data and Unleashes Potential

This paper explores why a skills-based approach is vital for organizations, examines how recognition data is an untapped treasure trove for real-time skills insights, and outlines the key characteristics of high-impact recognition programs that unlock this valuable data.


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A group of three professionals engaged in a conversation, with a backdrop featuring the text "Unlock the Skills-Powered Organization" and a subtitle about how recognition data can reveal skills insights and unlock potential. The image includes the Mercer logo and mentions collaboration with Workhuman. The background blends from purple to dark blue.

Current methods for uncovering and validating skills often leave significant blind spots: Mercer studiesOpens in a new tab indicate that fewer than 1 in 4 HR teams trust self-reported skills for career paths, and less than half of employees feel their manager understands their skills.

To close the skills gap, we must first address the data gap.

Enter employee recognition data. When a recognition program is implemented effectively, saying “thank you” can provide behaviorally rich data that reveals employees' skills and their applications.

Unlike static skills on a resume, recognition reflects skills in motion, making it timelier and more useful. However, most recognition programs are not designed to deliver these insights. 

In Mercer and Workhuman’s latest report, we explore:

  • What it means to be a skills-powered organization and why it matters
  • Where gaps in skills data come from and how recognition data can fill them
  • How to create effective recognition programs that unlock skills data

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