There’s a lot riding on HCAHPS scores. Patients can research and choose healthcare organizations that receive the best ratings. And organizations with high scores are reimbursed at a higher rate by Medicare. For those reasons and others, scoring well on HCAHPS has a proven and significant impact on the bottom line.
So what’s the secret to improving patient satisfaction – and your healthcare organization’s HCAHPS scores? Experts say success lies in first raising employee satisfaction levels. And one of the most effective ways to do that is by creating a culture of recognition.
By building a culture in which recognition is celebrated, you’ll be taking care of the people who take care of your patients.
And as research has shown, there’s a direct and significant correlation between employee and patient satisfaction. Here are five ways healthcare organizations can build a culture of recognition and improve patient satisfaction.