Megan Burns

People want to work for a company they trust, and according to the 2019 Edelman Trust Barometer, many already do. Even firms with high-trust cultures must take steps to protect this important asset.

At Workhuman Live 2019, some of the world’s largest companies shared concrete, practical steps they’ve taken to improve employee experience and the impact it’s had on people and business.

Humans are wired to hear and remember stories, so a journey map helps leaders understand and empathize with employees in a way survey data never will.

Companies are investing millions to improve customer experience (CX). But there’s usually one problem – HR is rarely part of the conversation.