Megan Burns

Megan Burns is a speaker, writer, and executive coach who helps leaders find practical, sustainable ways to change company habits so their customer experience doesn't just get better, it stays better.

  • How Human Workplaces Earn and Keep Employees' Trust

    How Human Workplaces Earn and Keep Employees' Trust

    People want to work for a company they trust, and according to the 2019 Edelman Trust Barometer, many already do. Even firms with high-trust cultures must take steps to protect this important asset.

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  • 4 Ways to Elevate Employee Experience

    4 Ways to Elevate Employee Experience

    At Workhuman Live 2019, some of the world’s largest companies shared concrete, practical steps they’ve taken to improve employee experience and the impact it’s had on people and business.

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  • Use Journey Maps to Jumpstart Your Employee Experience Efforts

    Use Journey Maps to Jumpstart Your Employee Experience Efforts

    Humans are wired to hear and remember stories, so a journey map helps leaders understand and empathize with employees in a way survey data never will.

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  • You Can't Have Great Customer Experience Without Great Employee Experience

    You Can't Have Great Customer Experience Without Great Employee Experience

    Companies are investing millions to improve customer experience (CX). But there’s usually one problem – HR is rarely part of the conversation.

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