Onboarding New Employees: How-To Guide and Best Practices from Day One
Starting a new job is a big deal. The process has a reputation for being slow and administrative, but it quietly sets the tone for an employee's entire experience. An effective employee onboarding process is central to setting a positive tone for your organization.
Effective new employee onboarding programs can lay a foundation for employee engagement, satisfaction, and retention — some of the most impactful factors of the employee experience.
A recent Gallup Panel study onemployee onboarding experienceOpens in a new tab has found that “when employees can strongly agree that their ‘onboarding process was exceptional,’ they are nearly 2 times more likely to feel fully prepared to excel in their new role and 2.3 times more likely to say their job is as good or better than they expected it to be.”
However, that same research found just 10% of respondents think their organization did a good job onboarding. A poor onboarding experience can lead to disengagement, high turnover rates, and wasted time and money.
Onboarding new employees is more than setting up the laptop and completing paperwork. It’s a months-long process to help a new hire get to the point where they fully understand their role, their place within the team, and the opportunities they will have to make an impact.
Let’s discuss how you can set new hires up for success with a thoughtful employee onboarding process.
What is employee onboarding?
Employee onboarding is more than just an administrative task; it's the first meaningful impression a company can make on a new hire.
An effective employee onboarding process does provide the literal tools and information they need to get started, but more importantly, it introduces new employees to the organization's culture and values. For the first time, a new employee gets an idea of what it’s actually like here.
The importance of a structured onboarding program
Employee onboarding shouldn’t be a haphazard process. A well-structured onboarding program provides clarity, answers questions, cuts down the time it will take for new hires to get up to speed, and properly welcomes them. In short, it helps new employees feel welcomed and valued, rather than lost and overwhelmed.
Key components of an effective onboarding process
An effective onboarding process encompasses several stages and components, each designed to address specific aspects of the new hire's journey.
Pre-boarding
This phase occurs before the new employee's first day. This step includes welcome messages to new employees, preparing the workspace (virtual or in-person), and a breakdown of their first week. Pre-boarding sets the tone for the entire onboarding process and helps calm first-day jitters, especially when onboarding remote employees.
Orientation
Employee orientation is typically the first step in the official onboarding process. It involves introducing new hires to company policies, the employee handbook, team members, and organizational goals.
This stage is crucial for providing a comprehensive overview of the company and its operations, but it’s not a one-and-done task. This can be slowly rolled out over weeks and months so new employees aren’t overwhelmed with information.
Training and development
Effective onboarding programs include a structured training schedule that covers job-specific skills, company software, and other necessary tools. This training should also be spread out over the onboarding period to not overwhelm but also to allow new employees the chance to meet with their teams.
Integration with team members
Facilitating introductions and meetings with other employees helps new hires feel part of the team. Everything is important in employee onboarding, but this step is on another tier of importance. Building relationships from the outset helps foster a sense of belonging and supports a collaborative work environment.
Feedback and support
Regular check-ins with hiring managers, mentors, and peers from other teams are crucial during onboarding. These meetings provide an opportunity to address any concerns, answer questions, and gauge the new employee's adjustment to their role and the organization's culture.
Consistent check-ins are an important part of the employee experience, and they become especially crucial during times of change.
Frequent, high-quality check-ins between managers and employees are essential. Learn 12 helpful tips for managers and employees to have more positive check-in experiences
The role of company culture in onboarding
Your company culture has a prime opportunity to shine during employee onboarding. The first few months of an employee’s tenure leave an imprint, and it should be an organization's objective to put the best metaphorical foot forward.
A strong workplace culture provides a sense of direction and belonging from the jump. During onboarding, it's essential to communicate the company's mission and values and how employees bring them to life.
Managers and team members play a significant role in embodying and conveying these cultural elements, as they will likely be the first and longest-lasting relationships. By putting the organization's culture into action, they help new hires understand what’s valued and expected.
The impact of onboarding on employee retention
An effective onboarding program can have a profound impact on employee retention. When new hires feel supported and valued and when they have clarity on their role and where they can make a positive impact, they are more likely to stay with the company long-term.
On the flip side, a poor onboarding experience Opens in a new tab can lead to higher turnover, but even more concerning, higher early turnover. After spending time and resources recruiting, the last thing you want to do is lose a new hire because of errors that could have been avoided.
Best practices for onboarding new employees
To ensure a successful employee onboarding experience, there are a handful of strategies, tactics, and expectations to establish.
Personalize the onboarding experience
Tailoring the onboarding process to the individual needs of each new hire wherever possible can make them feel more valued and supported. Using a well-structured employee onboarding checklist can help ensure that key steps—such as customized training plans and mentorship programs—are included, providing job-specific information to help new employees contextualize the broader company orientation they received when they started.
Foster open communication
Encourage new employees to ask questions and provide feedback. Open communication helps identify any issues early on and shows that the company values their input. Incorporating new employee check-in questions, along with feedback specific to onboarding, can help refine the process for future new hires.
Provide clear expectations
Clearly outlining job responsibilities, performance expectations, and career development opportunities gives a new employee a short-, medium-, and long-term idea of what they can build toward at the organization. Providing this clarity helps new employees understand what is expected of them and how they can grow within the company.
Involve key team members
Including key team members in the employee onboarding process can help new hires build relationships and gain insights from experienced and tenured colleagues, enhancing the overall recruitment process.
Peer mentoring programs can be particularly effective here as they help establish a more comfortable setting for a new employee to ask questions.
Monitor and adjust the onboarding process
Regularly review and refine the onboarding program. Seek feedback from new hires and other employees involved in the process to see where improvements can be made. This ensures that the onboarding process remains effective and relevant.
The role of HR professionals in onboarding
HR professionals play a pivotal role in designing and implementing new employee onboarding programs. They are responsible for aligning the onboarding process with the company's goals, culture, and equitable hiring practices. HR professionals also serve as a point of contact for new hires, providing support and addressing any concerns that arise during the onboarding period.
In practice, this can look like creating comprehensive employee handbooks, coordinating training sessions, and facilitating introductions with team members. With oversight of the entirety of the process, HR professionals help create a seamless and positive experience for every new employee.
The long-term benefits of effective onboarding
Many benefits of an employee onboarding process take time to develop. Employee engagement, job satisfaction, and improved performance are metrics that need a sample size of employee tenure to be adequately measured. The same goes for their collaboration with their team and other departments.
As mentioned, new employee feedback can help you refine your onboarding process. But if they have positive feedback, that can be just as useful. Employees who have a positive onboarding experience are more likely to become advocates for the company, contributing to a positive organizational culture and strengthening your employer brand.
For more guidance on employee feedback, check out the white paper "9 Tips for Giving Feedback (Without the Stress)" today.
A short-term win could be new quotes and testimonials from employees for your Careers and About Us pages.
Addressing challenges in the onboarding process
Few onboarding processes are pristine. They’re prone to being too dense or not engaging, which can inhibit new hires from latching onto key points and insights you hope they leave with. Here are a few ways to avoid common pitfalls.
Streamline the delivery of information
Share onboarding content in manageable segments and deliver it over time. This prevents the process from feeling like a blur and allows employees to absorb information more effectively. They’ll have better questions, better feedback, and a better idea of how they fit in.
Engage new hires actively
Use interactive and engaging onboarding approaches. Group breakouts or gamified learning will capture attention and get everyone involved in a low-stakes way.
It’s helpful to have comprehensive presentations that explain policies, processes, and platforms available for reference, but if you’re hoping that alone will spark engagement with new hires in an onboarding session, we don’t love your odds.
In conclusion
An onboarding program is the first step in the employee experience. It’s the first chance an organization gets to make a good impression and sets the tone for the first few months. Ensuring the program is effective is critical to the long-term successOpens in a new tabfor a new hire and the organization.
A positive employee onboarding experience encourages engagement in the work, establishes community, creates a welcoming environment, and sets them up for long-term success. A thoughtful approach and consistent refining will leave every new hire more prepared, more engaged, and more motivated to contribute.
About the author
Mike Lovett
Mike is a senior content marketing specialist at Workhuman where he writes about the next era of the workplace. Outside the workplace, he’s an avid gardener, a frequent biker, a steadily improving chef, and a fantasy sports fanatic.