Customer Excellence665 CUS - Launch & Technical Services

Implementation Manager

Framingham, Massachusetts, United States

Hybrid

Full time

November 12, 2026

Apply now

Role Description Meet the team Culture Benefits Location

A group of three women poses for a photo in front of a floral backdrop while another woman captures the moment with a smartphone. The phone, positioned within a ring light, displays the image of the group. The backdrop features a circular design with soft colors and decorative flowers, creating a festive atmosphere.

Customer Excellence

Empowering customers to thrive through innovation, insight, and exceptional partnership.

The Customer Excellence team delivers exceptional value across the entire customer journey, helping clients leverage our products to achieve real-world impact for millions of employees globally. They keep innovation flowing by uncovering data-driven insights that strengthen relationships and drive continuous optimization. From seamless implementation to strategic growth, this team ensures our customers thrive and maximize the power of our solutions.

Two women are sitting in hanging chairs in a modern office space. The woman on the left is wearing a white top and black skirt, smiling at the camera, while the woman on the right is dressed in a brown blouse and black pants, also smiling. The background features frosted glass and a scenic wall mural.

This team works cross-functionally to ensure the overall customer experience with Workhuman is one full of pleasant surprise and delight. They are committed to working as primary points of contact throughout the customer’s lifecycle, ensuring they receive maximum value from our solution.

So much more than just a paycheck.

Customer nurturance

We are very high touch and innovative in our customer relationships, and you are a critically important in tending those relationships as they blossom.

Top-notch clients

Maximize our product value for some of the most well-known brands in the world, including Dell, Intuit, Eaton, Cisco, LinkedIn, Bristol Meyers Squibb, and more.

Data has your back

Data backs up the value of our product and empowers you to deliver the solutions that meet the needs of your prospects and ultimately win deals.

Work/life balance

At Workhuman, we get it. And we pride ourselves in offering a supportive and flexible environment so you can balance the work you do with the life you live.

High performance cultures are kind of our thing.

We know how to help companies reinvigorate their cultures because we're power users of our own products. We’ve even got a shelf full of shiny awards to prove it.