Scripts for Moments That Matter | Leadership Reset in Practice
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Find the right words for leadership's challenging moments
Knowing what good leadership looks like and knowing what to say in the moment aren't always the same thing. Whether you're responding to bad news, navigating team changes, or facing a difficult conversation, the right words can make a difference.
Scripts for Moments That MatterOpens in a new tab provides practical conversation starters to help managers respond with clarity, curiosity, and candor. These adaptable talk tracks help leaders navigate difficult situations while building trust and encouraging more open communication.
Part of Workhuman's Leadership Reset in Practice series, this guide builds on insights explored in The Leadership Reset documentary, offering practical tools to help managers and HR leaders turn leadership insights into action.
Watch The Leadership Reset documentary to explore the ideas behind this guide.
What you'll learn:
- Navigate difficult conversations: Find constructive ways to respond when employees challenge decisions or share bad news.
- Communicate through uncertainty: Use clear, thoughtful language when teams change or answers aren't yet available.
- Strengthen everyday leadership: Learn practical ways to recognize contributions, delegate responsibility, and encourage employees to speak up.
Download the workbook:
Dennis Keohane
Dennis Keohane is Manager of Content Strategy & Insights at Workhuman, where he spends his time shaping content strategy, guiding editorial planning, and exploring emerging topics HR leaders don’t know they’ll need to be experts in next year. When not in the content strategy trenches, he’s usually reading, writing, or chauffeuring his kids around New England.