Product Documentation for Mid-Market Clients

This guide defines the product features available in Workhuman’s Strategic Recognition Platform for For Mid-Market clients. The document includes:

Standard product features
Client decision points

Release 2023-02

Effective: Effective: February 2023

Strategic Recognition Package

Branding, Website & Emails

Custom Program Branding

Workhuman creates a recognition site that allow for including the client’s corporate logo.

Site Text

Standard site and email text is provided.
A panel on the landing page is available for an executive quote.

Program Emails

Recognition Programs include a wide range of standard emails to communicate important program information to employees at key points throughout recognition workflows. These email communications include branded email templates with standard text copy.

Award Nomination Emails

Award Nomination Confirmation
Nomination Confirmation No Approval
Nominees Manager Receipt
Multi Nomination CC Email
Multi Nominees Manager Receipt
Notify Nominator Manager of Nomination Alteration
Notify Nominator of Nomination Alteration
Notify Nominees Manager of Nomination Alteration
Nomination Reminder

Award Activity Emails

Employee Recognition Digest
Manager Recognition Summary (monthly analysis of team’s recognition)
Award Congratulations Notification

Award Approval Emails

Pending Approval Notification (Authorization Email)
Staged Approval Confirmation
Multiple Award Nominators Approval Receipt
Multiple Award Approvers Approval Receipt
Manager Disapproval Notification
Multi Disapproval Receipt
Multi Nominators Disapproval Receipt
Confirm Nomination Alteration to Approver
Pending Approval Reminder

Award Redemption Emails

Award Redemption Confirmation
Shipping Notification Email

System/Account Emails

Activate Mobile Account Confirmation
Deactivate Mobile Account Confirmation
Reactivate Mobile Account Confirmation
Reset Password Confirmation
Username Reminder
Reset Password Token

Nomination Delegation

Notification to Delegator of Delegate Addition
Notification to Delegator of Delegate Removal
Notification to Delegate of Delegate Addition
Notification to Delegate of Delegate Removal

Approval Delegation

Pending Approval Notification to Delegate
Notification to Delegator of Delegate Addition
Notification to Delegator of Delegate Removal
Notification to Delegate of Approval Delegate Addition
Notification to Delegate of Approval Delegate Removal

Timelines (if applicable)

Manager Notification
Colleague Invitation
Manager Reminder
Colleague Reminder
Timelines Award Email

Recognition Program Awards

Award Reasons

Award Reasons are client-specific indicators why each award is being granted and is selected by the nominator during the nomination process.
A set of standard Award reasons are included.
A number of reporting capabilities are available for analyzing program activity by Award Reason.
The Client can specify custom Award Reasons during program implementation to align with corporate values.

Award Levels

Awards are defined as points-based.
Points are $0.05 USD each (20 points = $1 USD).
The program includes 6 award levels with specific values and branding. Award levels are 0 points; 550 points; 1100 points, 2200 points, and 5500 points.
Points are adjusted for standard of living in each country.
All active employees are eligible to give and receive all award levels.

Award Notifications

Award notifications are delivered to recipients digitally (i.e., by email and via program website).
Recipients, Managers and Nominators can generate, save, and/or print PDF versions of awards.

Automated Manager Notifications

Manager notifications can be emailed at multiple award stages to the award nominator’s manager (in a program with recipient-based approval hierarchy) or award recipient’s manager (in a program with a nominator-based approval hierarchy).

Nomination Reminder Emails

Sent to employees who have not completed an award nomination within 90 days of account activation.
Reminders are sent again 90 days thereafter and again every 30 days thereafter until a nomination is placed.

Award Advisor

A utility available for nominators that provides guidance about which award level to select for the recipient(s).
The nominator is prompted with a set of questions to answer, and algorithms score the answers to provide a recommended award.

Nomination Delegation

This feature provides authorized employees with the capability to designate colleagues who can place nominations on their behalf.

Teams

Create teams of employees – group for awards, tag awards to teams, view team recognition.

Award Approvals

Award Approval Levels:

Take A Bow award has no approvers.
All monetary value awards have one approver: either the nominator’s or recipient’s manager.

My Approvals

All managers with award approval responsibilities have My Approvals view via Dashboard.
Managers can approve, disapprove, or modify nominations.

Modify Award Level

Award approvers may modify award level of pending awards.
Nominations can only be modified once.

Approval Reminder Emails

A reminder email sent to award approvers after 4 days of not acting on pending nominations. Subsequent reminders sent every 4 days until acted upon.

Approval Delegation

This feature provides authorized employees with the capability to designate colleagues who can approve nominations on their behalf.

Approval Admin

Program Administrators can manage program awards to:
See pending award approvals
Email reminders to managers to act on pending approvals
Approve or disapprove an award on a manager’s behalf

Global Support

Standard of Living Index (SOLI) Award Adjustment

Global awards are automatically adjusted to Workhuman-provided award values based on Workhuman’s proprietary standard of living index to provide fair and equitable awards globally.

Online Reporting

Clients receive access to generate a set of standard reports that provide valuable data about program activity:

Award Activity Report
Enables program administrators to view all approved, disapproved, and pending award nominations by multiple criteria across the entire organization
Administrators can change award privacy setting to Private, removing from the program’s Social features.
Exportable to Excel
Award Activity – Manager Report
Enables managers to see award activity for individuals who report directly to them
Exportable to Excel

Security / User Authentication

User Authentication

Users are authenticated into the site and mobile via client provided User ID & employee designated password.

Data Integration

Program Administrator

Program administrators, as designated by the client, have authorization to access restricted reporting functionality including:
Award Activity Reporting
Approval Administration.
Program Spend
Requesting an invoice to provide additional funding

Data Exchange

Client provides program user data once per month based on the Business Edition Data File Specification.

Invoicing

By subscription only, pre-paid annually in USD based on expected usage.
Clients can replenish prepayment subscription at any time.

Rewards

Award Redemption

Employees redeem awards via Store™.
Offers reward options via:
The world’s largest selection of shopping, dining, travel, adventure, pampering and charitable gift card rewards
A wide selection of merchandise rewards in many countries,1 including locally relevant, locally selected, and locally supported electronics, personal fashion, home and garden, leisure activity, sports and outdoors, toys and video game, personal care, tools and automotive, kids and collectible merchandise options
NOTE: Merchandise redemptions not available via Workhuman Mobile at this time.

Social Recognition™

Award News Feed

Displays a continuous stream of Work Circle and/or company-wide recognition activity on program website.
Displays a continuous stream company-wide recognition activity on Workhuman Mobile app.
Display includes awards created through nomination process via the client site or mobile and service awards if applicable.
Enabled for all employees and award types.
Viewers of the Award News Feed can share public recognition information with other active program participants.
Viewer of the Award News Feed can add congratulations and comments to awards in the feed.

Award Privacy Levels

Users of the recognition program control award privacy levels and related publication of award. Privacy levels include:
Shared – display award title, reason, message on News Feed
Restricted – display award title and reason on News Feed but do not display award message
Private – do not display award on News Feed
Nominations are defaulted as “Shared” for all award types.
Nominators may change privacy setting to Restricted or Private during nomination process.
Award approvers may increase (but not decrease) the award privacy level of any award during the approval process.
Award Recipients may increase (but not decrease) the award privacy for any award received.
Award recipients can set that all their recognition and/or Anniversary awards are always Private.
Program Administrators can change Shared and Restricted awards to Private.

Work Circles

Enabled for all employees with access to the Award News Feed.
Automatically creates for each user a group of relevant employees that are included in the Award News Feed and Employee Recognition Digest.
Automatically refreshed/updated based on new award activity and changes to organizational relationships.
Users can add or remove users from their Work Circle.
Users automatically receive a periodic Recognition Digest with the latest award activity for colleagues in their Work Circle.

My Dashboard

My Dashboard

Provides access for users to view their recognition program activity and manage aspects of their program. Users would only have visibility into those components of the Dashboard they are authorized for.
- My Activity – Personal award feed of award given and received and Team participation.
- My Awards – details of awards received.
- My Nominations – details of nominations made.
- My Approvals – details of, and ability to act on, pending awards awaiting approval by the user.
- My Delegates – for maintaining others authorized to act on behalf of the user.
- My Orders – details of redemptions placed.
- My Mobile – for managing the user’s Mobile account..
- My Settings – users can personalize their account with a profile and/or background image.

Employee Recognition Profile
This portion of the Dashboard presents an employee’s My Activity display of awards visible to all employees.
Each employee can maintain a personal profile picture as well as page background image.
Employees can view their award history with congratulations and by Award Reason.
Employees also have visibility to their recognition network – connections with all other employee that they have given and received recognition awards.
Set award privacy default.
Enabled for all employees.

My Team

Access provided to all Managers.
Managers can grant access to others for their My Team pages.

Actionable Insights

Actionable Insights provides managers real-time, in-context data to improve recognition within their own team, promote company values, understand who their critical team members are, identify under recognized employees, and advance company culture.
Recognition Leadership – data on manager’s recognition performance
Recognition Patterns – analysis of a manager’s team’s recognition
Influencers – information on a manager’s team members recognition from outside the team
Allies – information about those outside a manager’s team that are most recognized by the team
Outliers – highlights any team members whose recognition is not aligned with performance ratings (only available when performance rating information is provided)

Performance Network

Manager recognition analysis tool that graphically displays the flow and volume of recognition activity between employees.
Team View
Provides managers with insight into and reporting on the recognition activity of their direct and indirect reports in an Infographic approach
Recognition Activity available to be exported to Excel in .csv format
Recognition Summary Report
Printable report from My Team of team member’s awards received activity
Designed to support performance discussions and reviews
Talent Maps
Graphical presentations of the recognition activity for a manager’s team, including:
Top Performers
Performance Network

Workhuman Apple Mobile Application

Available for iPhone and iPad mobile devices, iOS 13+
Enabled for all employees
Users via the Apple app can nominate, approve, receive, and redeem awards. Approvers can modify awards if applicable. Approvals available via smartwatches.
For Timelines clients, colleagues can enter stories pre-anniversary
Employees can view their award history and track redeemed e-certificates
Social features of the Apple app include Award News Feed with capability to add Congratulations
Enterprise-class mobile security, including biometric login support
Compatible for Mobile Device Management with Intune, Maas360, WorkspaceOne and app config

Workhuman Android Mobile Application

Available for Android based mobile devices, version 6.0+
Enabled for all employees
Users via the Android App can nominate, approve, receive, and redeem awards. Approvers can modify awards if applicable. Approvals available via smartwatches.
For Timelines clients, colleagues can enter stories pre-anniversary
Employees can view their award history and track redeemed e-certificates
Social features of the Android App include Award News Feed with capability to add Congratulations
Enterprise-class mobile security, including biometric login support
Compatible for Mobile Device Management with Intune, Maas360, WorkspaceOne and app config

Mobile Web Application (MWA)

Available for smart phones running Android 6.0+ or iOS13+
Enabled for all employees
Users can nominate, approve, receive, and redeem awards via MWA. Approvers can modify awards if applicable.
For Timelines clients, colleagues can enter stories pre-anniversary
Employees can view their award history and track redeemed e-certificates
Social features of MWA include Award News Feed with capability to add congratulations
Enterprise-class mobile security

Media Recognition

Provide for inclusion of a photo or video when placing a manager message or colleague story to a Timelines award

Enabled for all employees
Video and photos can be added when adding stories to a recipient’s Timeline via the site
Maximum size of 40MB

Video playback and viewing photos is available for viewing (based on eligibility to access each feature below) via:

My Dashboard
My Team
Award News Feed
Employee Profile
All Workhuman mobile platforms
Online reports

Recipient’s award email includes a thumbnail of the video. Users need to be logged into the site or mobile application to view video.

Additional Optional Packages (additional fees may apply)

Celebrations Awards Bundle

Provides ability to recognize the special events in your employees’ lives, at work and outside of work
Peers are automatically invited to write congratulations, using Workhuman’s Work Circle technology
Recipients can have a gallery of up to 100 media files associated with their award
Delivered awards are included in the social recognition aspects of the platform, respecting privacy settings
Awards can be combined with each other and other types of awards received when redeeming

Service Milestones

Marks employee’s evolution at work, such as a Service Anniversary, Promotion, being a New Hire, and Retirement.
Service Milestone programs have their own unique Award Levels and branded Award Reasons
Service Milestone awards have their own unique approval routing and eligibilities to give and receive
Special landing page showcase employee’s own moments, plus the moments of their peers. Includes ability to preview and write congratulations for future-dated awards
Timelines Years of Service Awards are presented, and available to contribute to, from the Service Milestones landing page

Life Events

Celebrates employee’s personal achievements and major events, such as a birthday, a new Home, a new family member, educational and athletic achievements.
Life Events programs have their own unique Award Levels and branded Award Reasons
Life Events awards have their own unique approval routing and eligibilities to give and receive
Special landing page showcase employee’s own moments, plus the moments of their peers. Includes ability to preview and write congratulations for future-dated awards

Community Celebrations

Celebrate group activities and experiences, from offsites to corporate social responsibility projects to events sponsored by employee resource groups to health and wellness clubs, and more
Community Celebrations programs have their own unique Award Levels and branded Award Reasons
Community Celebrations awards have their own unique approval routing and eligibilities to give and receive
Special landing page showcase employee’s own moments, plus the moments of their peers. Includes ability to preview and write congratulations for future-dated awards

Years of Service

Timelines

Automated manager communications to provide message to recipient.
Automated colleague communication to provide stories and congratulations to recipient.
Standard service years to recognize and value of each anniversary award are provided.
Timelines Award to recipient includes:
- Award and Service Anniversary details
- Message from company executive
- User provided custom content from Manager and Colleagues
- Recipient’s recognition award history
- Award is printable by manager and recipient

Service Milestones Page

Special landing page showcase employee’s own moments, plus the moments of their peers. Includes ability to preview and write congratulations for future-dated awards.
Timelines Years of Service Awards are presented, and available to contribute to, from the Service Milestones landing page.

Reward Availability

There are two reward options for US and Canada:
Plateau with curated merchandise selection per anniversary level
Gift card/Merchandise option
Global [Symbol] gift card/Merchandise option

Plateau Reward Options

US and Canada Only
5th year anniversary, and every 5 years thereafter; Clients may select additional anniversary milestones to celebrate
Clients can choose from available award values per plateau
30-50 merchandise choices provided per anniversary level

Workday Integration

Employee Data Integration

Standard integration utility to transfer from Workday to Workhuman client employee data in support of the recognition program

Award Data Integration

Standard integration utility to transfer from Workhuman to Workday recognition award activity data for use in payroll and/or talent feedback records.

Inclusion Advisor

Assist with operationalizing inclusion with AI-driven in-the-moment coaching tool.
Available as part of the nomination flow, for users who set their language to English or UK English.
Inclusion Advisor checks for subtleties in recognition messages, flagging words that may be perceived as bias.
Real-time coaching messages are designed by subject matter experts that are specific, educating, and actionable.

Microsoft Teams Integration

The Workhuman platform provides for the ability for clients to integrate recognition activity with their Microsoft Teams application.

Award notification: Upon delivery of an award within the Workhuman platform, the recipient will also receive a Microsoft Teams bot notification with award summary and a link to the full award detail in the Cloud platform.
Nominating: A Teams user can create a nomination within a Teams chat or a Teams channel, using eligible program participants from the chat/channel as default nominees.
Newsfeed. Incorporate a companywide award feed into a Team channel.

Slack Integration

The Workhuman platform provides for the ability for clients to integrate recognition activity with their Slack application.

Award notification: Upon delivery of an award within the Workhuman platform, the recipient will also receive a Slack notification with award summary and a link to the full award detail in the Cloud platform.
Manager Approvals. A user who must approve awards will receive pending approval notifications in Slack. Within Slack the approver can review, approve, adjust, or disapprove each award requiring their attention.

Recognition / Outlook Integration

From an Outlook email message, a nomination can be initiated to all email participants that are eligible for recognition.
- Compatible with desktop versions of Office 365 and Exchange 2016

Yammer integration

Approved recognition awards can be posted to Yammer.

Global

Languages

Additional languages are available for a client’s program. Standard text translations provided.
Languages applicable to both online site and mobile applications.

1Workhuman Supported Languages: Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English (default program language), Finnish, French, French-Canadian, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latin-American Spanish, Malay, Marathi, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, UK English, Vietnamese.

2Countries in which Merchandise rewards are Available: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea (Republic of), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation (suspended), Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States, US Virgin Islands, Vietnam.

Homepage

Platform

Social Recognition

Conversations

Life Events

Service Milestones

Community Celebrations

Expert Consulting

Capabilities

Global Rewards

Insights & Analytics

Inclusion Advisor