Product Documentation for Business Edition Clients

 

This guide defines the product features available in Workhuman’s Strategic Recognition Platform for Business Edition clients. The document includes:

  • Standard product features
  • Client decision points
 

 

Release 2020-07

Effective: Effective: July 2020

 

STRATEGIC RECOGNITION PACKAGE

Branding, Website & Emails

Custom Program Branding

Workhuman creates a recognition site that allow for including the client’s corporate logo.

 

Site Text

  • Standard site and email text is provided.
  • A panel on the landing page is available for an executive quote.

 

Program Emails

Recognition Programs include a wide range of standard emails to communicate important program information to employees at key points throughout recognition workflows. These email communications include branded email templates with standard text copy.

 

Award Nomination Emails

  • Award Nomination Confirmation
  • Nomination Confirmation No Approval
  • Nominees Manager Receipt
  • Multi Nomination CC Email
  • Multi Nominees Manager Receipt
  • Notify Nominator Manager of Nomination Alteration
  • Notify Nominator of Nomination Alteration
  • Notify Nominees Manager of Nomination Alteration
  • Nomination Reminder

 

Award Activity Emails

  • Employee Recognition Digest
  • Manager Recognition Summary (monthly analysis of team’s recognition)
  • Award Congratulations Notification

 

Award Approval Emails

  • Pending Approval Notification (Authorization Email)
  • Staged Approval Confirmation
  • Multiple Award Nominators Approval Receipt
  • Multiple Award Approvers Approval Receipt
  • Manager Disapproval Notification
  • Multi Disapproval Receipt
  • Multi Nominators Disapproval Receipt
  • Confirm Nomination Alteration to Approver
  • Pending Approval Reminder

 

Award Redemption Emails

  • Award Redemption Confirmation
  • Shipping Notification Email

 

System/Account Emails

  • Activate Mobile Account Confirmation
  • Deactivate Mobile Account Confirmation
  • Reactivate Mobile Account Confirmation
  • Reset Password Confirmation
  • Username Reminder
  • Reset Password Token

 

Nomination Delegation

  • Notification to Delegator of Delegate Addition
  • Notification to Delegator of Delegate Removal
  • Notification to Delegate of Delegate Addition
  • Notification to Delegate of Delegate Removal

 

Approval Delegation

  • Pending Approval Notification to Delegate
  • Notification to Delegator of Delegate Addition
  • Notification to Delegator of Delegate Removal
  • Notification to Delegate of Approval Delegate Addition
  • Notification to Delegate of Approval Delegate Removal

 

Timelines (if applicable)

  • Manager Notification
  • Colleague Invitation
  • Manager Reminder
  • Colleague Reminder
  • Timelines Award Email

 

Recognition Program Awards

 

Award Reasons

  • Award Reasons are client-specific indicators why each award is being granted and is selected by the nominator during the nomination process.
  • A set of standard Award reasons are included.
  • A number of reporting capabilities are available for analyzing program activity by Award Reason.
  • The Client can specify custom Award Reasons during program implementation to align with corporate values.

 

Award Levels

  • Awards are defined as points-based.
  • Points are $0.05 USD each (20 points = $1 USD).
  • The program includes 6 award levels with specific values and branding. Award levels are 0 points; 550 points; 1100 points, 2200 points, and 5500 points.
  • Points are adjusted for standard of living in each country.
  • All active employees are eligible to give and receive all award levels.

 

Award Notifications

  • Award notifications are delivered to recipients digitally (i.e., by email and via program website).
  • Recipients, Managers and Nominators can generate, save, and/or print PDF versions of awards.

 

Automated Manager Notifications

  • Manager notifications can be emailed at multiple award stages to the award nominator’s manager (in a program with recipient-based approval hierarchy) or award recipient’s manager (in a program with a nominator-based approval hierarchy).

 

Nomination Reminder Emails

  • Sent to employees who have not completed an award nomination within 90 days of account activation.
  • Reminders are sent again 90 days thereafter and again every 30 days thereafter until a nomination is placed.

 

Award Advisor

  • A utility available for nominators that provides guidance about which award level to select for the recipient(s).
  • The nominator is prompted with a set of questions to answer, and algorithms score the answers to provide a recommended award.

 

Nomination Delegation

  • This feature provides authorized employees with the capability to designate colleagues who can place nominations on their behalf.

 

Teams

  • Create teams of employees – group for awards, tag awards to teams, view team recognition.

 

Award Approvals

Award Approval Levels:

  • Take A Bow award has no approvers.
  • All monetary value awards have one approver: either the nominator’s or recipient’s manager.

 

My Approvals

  • All managers with award approval responsibilities have My Approvals view via Dashboard.
  • Managers can approve, disapprove, or modify nominations.

 

Modify Award Level

  • Award approvers may modify award level of pending awards.
  • Nominations can only be modified once.

 

Approval Reminder Emails

  • A reminder email sent to award approvers after 4 days of not acting on pending nominations. Subsequent reminders sent every 4 days until acted upon.

 

Approval Delegation

  • This feature provides authorized employees with the capability to designate colleagues who can approve nominations on their behalf.

 

Approval Admin

  • Program Administrators can manage program awards to:
  • See pending award approvals
  • Email reminders to managers to act on pending approvals
  • Approve or disapprove an award on a manager’s behalf

 

Global Support

Standard of Living Index (SOLI) Award Adjustment

  • Global awards are automatically adjusted to Workhuman-provided award values based on Workhuman’s proprietary standard of living index to provide fair and equitable awards globally.

 

On line Reporting

Clients receive access to generate a set of standard reports that provide valuable data about program activity:

  • Award Activity Report
  • Enables program administrators to view all approved, disapproved, and pending award nominations by multiple criteria across the entire organization
  • Administrators can change award privacy setting to Private, removing from the program’s Social features.
  • Exportable to Excel
  • Award Activity – Manager Report
  • Enables managers to see award activity for individuals who report directly to them
  • Exportable to Excel

 

Security / User Authentication

User Authentication

  • Users are authenticated into the site and mobile via client provided User ID & employee designated password.

 

Data Integration

Program Administrator

  • Program administrators, as designated by the client, have authorization to access restricted reporting functionality including:
  • Award Activity Reporting
  • Approval Administration.
  • Program Spend
  • Requesting an invoice to provide additional funding

 

Data Exchange

  • Client provides program user data once per month based on the Business Edition Data File Specification.

 

Invoicing

  • By subscription only, pre-paid annually in USD based on expected usage.
  • Clients can replenish prepayment subscription at any time.

 

Rewards

Award Redemption

  • Employees redeem awards via Store™.
  • Offers reward options via:
  • The world’s largest selection of shopping, dining, travel, adventure, pampering and charitable gift card rewards
  • A wide selection of merchandise rewards in many countries,1 including locally relevant, locally selected, and locally supported electronics, personal fashion, home and garden, leisure activity, sports and outdoors, toys and video game, personal care, tools and automotive, kids and collectible merchandise options
  • NOTE: Merchandise redemptions not available via Workhuman Mobile at this time.

 

Social Recognition™

Award News Feed

  • Displays a continuous stream of Work Circle and/or company-wide recognition activity on program website.
  • Displays a continuous stream company-wide recognition activity on Workhuman Mobile app.
  • Display includes awards created through nomination process via the client site or mobile and service awards if applicable.
  • Enabled for all employees and award types.
  • Viewers of the Award News Feed can share public recognition information with other active program participants.
  • Viewer of the Award News Feed can add congratulations and comments to awards in the feed.

 

Award Privacy Levels

  • Users of the recognition program control award privacy levels and related publication of award. Privacy levels include:
  • Shared – display award title, reason, message on News Feed
  • Restricted – display award title and reason on News Feed but do not display award message
  • Private – do not display award on News Feed
  • Nominations are defaulted as “Shared” for all award types.
  • Nominators may change privacy setting to Restricted or Private during nomination process.
  • Award approvers may increase (but not decrease) the award privacy level of any award during the approval process.
  • Award Recipients may increase (but not decrease) the award privacy for any award received.
  • Award recipients can set that all their recognition and/or Anniversary awards are always Private.
  • Program Administrators can change Shared and Restricted awards to Private.

 

Work Circles

  • Enabled for all employees with access to the Award News Feed.
  • Automatically creates for each user a group of relevant employees that are included in the Award News Feed and Employee Recognition Digest.
  • Automatically refreshed/updated based on new award activity and changes to organizational relationships.
  • Users can add or remove users from their Work Circle.
  • Users automatically receive a periodic Recognition Digest with the latest award activity for colleagues in their Work Circle.

 

My Dashboard

My Dashboard

  • Provides access for users to view their recognition program activity and manage aspects of their program. Users would only have visibility into those components of the Dashboard they are authorized for.
  • My Activity – users can personalize with a profile and/or background image.
  • Display of awards, with congratulations received
  • Graphical display of award reasons recognized for
  • Graphical display of a user’s network of award activity.
  • My Awards – details of awards received
  • My Nominations – details of nominations made
  • My Approvals – details of, and ability to act on, pending awards awaiting approval by the user
  • My Delegates – for maintaining others authorized to act on behalf of the user
  • My Orders – details of redemptions placed
  • My Mobile – for managing the user’s Mobile account

 

  • Employee Recognition Profile
  • This portion of the Dashboard presents an employee’s My Activity display of awards visible to all employees.
  • Each employee can maintain a personal profile picture as well as page background image.
  • Employees can view their award history with congratulations and by Award Reason.
  • Employees also have visibility to their recognition network – connections with all other employee that they have given and received recognition awards.
  • Set award privacy default.
  • Enabled for all employees.

 

My Team

  • Access provided to all Managers.
  • Managers can grant access to others for their My Team pages.

 

Actionable Insights

  • Actionable Insights provides managers real-time, in-context data to improve recognition within their own team, promote company values, understand who their critical team members are, identify under recognized employees, and advance company culture.
  • Recognition Leadership – data on manager’s recognition performance
  • Recognition Patterns – analysis of a manager’s team’s recognition
  • Influencers – information on a manager’s team members recognition from outside the team
  • Allies – information about those outside a manager’s team that are most recognized by the team
  • Outliers – highlights any team members whose recognition is not aligned with performance ratings (only available when performance rating information is provided)

 

Performance Network

  • Manager recognition analysis tool that graphically displays the flow and volume of recognition activity between employees.
  • Team View
  • Provides managers with insight into and reporting on the recognition activity of their direct and indirect reports in an Infographic approach
  • Recognition Activity available to be exported to Excel in .csv format
  • Recognition Summary Report
  • Printable report from My Team of team member’s awards received activity
  • Designed to support performance discussions and reviews
  • Talent Maps
  • Graphical presentations of the recognition activity for a manager’s team, including:
  • Top Performers
  • Performance Network

 

Workhuman Apple Mobile Application

  • Available for iPhone and iPad mobile devices, iOS 12+
  • Enabled for all employees
  • Users via the Apple app can nominate, approve, receive, and redeem awards. Approvers can modify awards if applicable. Approvals available via smartwatches.
  • For Timelines clients, colleagues can enter stories pre-anniversary
  • Employees can view their award history and track redeemed e-certificates
  • Social features of the Apple app include Award News Feed with capability to add Congratulations
  • Enterprise-class mobile security, including biometric login support
  • Compatible for Mobile Device Management with Intune and app config

 

Workhuman Android Mobile Application

  • Available for Android based mobile devices, version 6.0+
  • Enabled for all employees
  • Users via the Android App can nominate, approve, receive, and redeem awards. Approvers can modify awards if applicable. Approvals available via smartwatches.
  • For Timelines clients, colleagues can enter stories pre-anniversary
  • Employees can view their award history and track redeemed e-certificates
  • Social features of the Android App include Award News Feed with capability to add Congratulations
  • Enterprise-class mobile security, including biometric login support
  • Compatible for Mobile Device Management with Intune and app config

 

Mobile Web Application (MWA)

  • Available for smart phones running Android 6.0+ or iOS12+
  • Enabled for all employees
  • Users can nominate, approve, receive, and redeem awards via MWA. Approvers can modify awards if applicable.
  • For Timelines clients, colleagues can enter stories pre-anniversary
  • Employees can view their award history and track redeemed e-certificates
  • Social features of MWA include Award News Feed with capability to add congratulations
  • Enterprise-class mobile security

 

Media Recognition

  • Provide for inclusion of a phot or video when placing a nomination or adding a message in Timelines
  • Enabled for all employees and award types
  • Video and photos can be added via online and Workhuman mobile nominations
  • Maximum size of 40MB
  • Video playback and photos are available for viewing (based on eligibility to access each feature below) via:
  • My Dashboard
  • My Team
  • Award News Feed
  • Employee Profile
  • All Workhuman mobile platforms
  • Online reports
  • Recipient’s award email includes a thumbnail of the video. Users need to be logged into the site or mobile application to view video.

 

Additional Optional Packages (additional fees may apply)

Years of Service

 

Timelines

  • Automated manager communications to provide message to recipient.
  • Automated colleague communication to provide stories and congratulations to recipient.
  • Standard service years to recognize and value of each anniversary award are provided.
  • Timelines Award to recipient includes:
  • Award and Service Anniversary details
  • Message from company executive
  • User provided custom content from Manager and Colleagues
  • Recipient’s recognition award history
  • Award is printable by manager and recipient

 

Reward Availability

  • There are two reward options for US and Canada:
  • Plateau with curated merchandise selection per anniversary level
  • Gift card/Merchandise option
  • Global [Symbol] gift card/Merchandise option

 

Plateau Reward Options

  • US and Canada Only
  • 5th year anniversary, and every 5 year thereafter; Clients may select additional anniversary milestones to celebrate
  • Clients can choose from available award values per plateau
  • 30-50 merchandise choices provided per anniversary level

 

Workday Integration

Employee Data Integration

  • Standard integration utility to transfer from Workday to Workhuman client employee data in support of the recognition program

 

Award Data Integration

  • Standard integration utility to transfer from Workhuman to Workday recognition award activity data for use in payroll and/or talent feedback records.

 

Global

Languages

  • Additional languages are available for a client’s program. Standard text translations provided.
  • Languages applicable to both online site and mobile applications.
  • Workhuman Supported Languages: Brazilian Portuguese, Czech, Danish, Dutch, English (default program language), Finnish, French, French-Canadian, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latin-American Spanish, Malay, Marathi, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, UK English, Vietnamese. Arabic and Hebrew Beta versions available.

1Countries in which Merchandise rewards are Available: Algeria, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Brazil, Bulgaria, Canada, Chile, China, Columbia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States, Uruguay, US Virgin Islands, Viet Nam.