There’s no question the world of workplace applications is getting bigger – especially as many of us have adjusted to new, remote work environments. Organizations are challenged with keeping employees connected and informed 24/7 through social channels, portals, HRIS systems, wellness programs, and more.
How does Workhuman® integrate with all these technologies and what is the experience like for employees? The truth is, moments of connection and collaboration happen across the whole spectrum of workplace applications. The goal of Workhuman Cloud® integrations is to celebrate moments that matter and start conversations where and when they occur – without burdening your IT department.
Workhuman is a Certified Select Partner with Workday and has plug-and-play integrations with Workday, Outlook, Slack, Yammer, and Microsoft Teams. Our team also offers custom integrations through APIs, iLink (a link generated by our integration to launch a ready-to-go page) , and RSS feeds. To learn more about these integrations and the road ahead, I sat down with John Trigg, product management director for integrations. Read our conversation below.
Workhuman: Tell us a bit about your background and what brought you to Workhuman.
John: I've been in product management for about 25 years, and came from Qlik in Newton, Mass. I was there for 11 and a half years, and I spent the last seven in the integration space. I had exposure to how partners were using Qlik in different ways than just our standard product, and how new, packaged solutions for specific industries and problem spaces emerged from the core of our technology.
I came on board as the product management director for integrations at Workhuman about nine months ago, and there are two primary facets the team and I look after. First, we are responsible for building packaged integrations. Workday, Outlook, Slack, and Yammer are examples of our packaged integrations, which can be installed or just configured and turned on. With these, clients have Workhuman functionality right ‘in the flow of work’ for their users.
Within these integrations are our APIs, which are the application programming interfaces that we use to build our packaged integrations on. We expose these endpoints so enterprise software developers can create functions in their in-house software tools. Take the feed of recent recognition moments in our product as an example. A lot of clients want to put that on big screens customized with other news that is going on throughout the company, so people can see a scrolling list of who is receiving recognition. When we provide the information through an API, their team can easily put it into those displays in real time.
Workhuman: It’s about putting the information where people are already going.
John: Yes. In talking to clients over the last six, seven months, more and more of them have seen the adoption of Microsoft Teams and Slack as centers for collaboration and information exchange. Remote teams have especially gravitated around them. As a result, we're integrating more with these applications.
Say you and I are collaborating on a project in a Teams or Slack channel. Instead of switching context to go back to Workhuman to create a nomination or to see who has received awards, you can instead perform that functionality right there in Teams or Slack. And given that this way of working will probably go on for the foreseeable future, our presence in the ‘flow of work’ is a higher value add for organizations.
Beyond these tools, we keep a consistent flow of information between systems.
Pre-packaged integrations with leading HRIS platforms such as Workday, SAP® SuccessFactors, Oracle, Cornerstone, Ultimate Software, and ADP give enterprises data consistency across all critical systems.
We ensure our recognition and feedback platforms are flowing data in and out of these key HRIS targets on each client’s schedule and in the appropriate format.
Workhuman: Are people gravitating toward Workhuman technology because they're not seeing their colleagues all the time?
John: Yes. HR teams know that people are looking to recognize one another more and more, and want to know more about what's going on. Integrations reduce the friction of changing context and make for a better employee experience.
Integrations also raise the profile of Social Recognition® and Conversations®, our solution for continuous performance management, and facilitate a lot more employee benefits. These applications become part of the fabric of what they’re using every day. You can just click an icon and you’ve got the information preserved or the nomination kicked off.
Workhuman: What are some of the biggest pain points when it comes to HR technology integrations? How does Workhuman alleviate those point points?
John: Ease of deployment. Packaged integrations allow clients to stand up and extend recognition and continuous feedback quickly and with little to no additional development effort on their part.
We make it a smooth process so our clients can rapidly deploy to their constituents.
Underpinning these packaged integrations are certain standards. Everyone has different naming standards and different integration technologies. The more we hone in on an open API, the better off it is for our clients and partners.
Workhuman: What’s the biggest takeaway HR leaders should know about how Workhuman integrates with various workplace applications? How does this positively impact employee experience?
John: There are two things. One is, think outside the box. Think about how recognition and continuous feedback can thread throughout your business operations, such as point-of-sales terminals or ERP systems.
Second, for employees, it goes back to the idea of being pervasive and making feedback and recognition viral.
So, wherever you are in whatever system you're using, you recognize the icon that represents your recognition program. That icon is going to take you straight into the function or allow you to fill out a form quickly to generate a nomination or a piece of feedback. For the employee experience, our goal is to make the interaction with Workhuman as easy and enjoyable as possible.
Want to learn more about Workhuman? Get the details on our product pages.
About the AuthorFollow on Twitter More Content by Sarah Payne