[Webcast] How Baystate Health Is Building a People-First Culture to Serve Patients and Community

December 2, 2020 Aaron Kinne

2-minute read

“The Employee Experience of Healthcare Workers” – a landmark study by Workhuman® and the IBM® Smarter Workforce Institute – provides an in-depth look at how workplace practices impact the experience of healthcare workers. Among the report’s key findings: “Research has already clearly identified links between healthcare workers' attitudes and patient outcomes. As such, employee experience is an important concept worthy of attention.”

The notion that delivering an exceptional patient experience begins with taking care of your employees is especially meaningful in these times. In a year that’s been defined by uncertainty and fiscal restraint in the healthcare arena, a positive employee experience has risen to the top as a key differentiator for organizations as they weather the storm.

It’s against this backdrop that an upcoming SHRM webcast, sponsored by Workhuman, is particularly timely and relevant: “How Baystate Health Is Building a People-First Culture to Serve Patients and Community” will be held Dec. 9 at 2 p.m. ET.

The latest in Workhuman’s “Time to Thrive” webinar series, this program will feature top executives from Baystate Health including Patricia Samra, vice president of human resources operations and total rewards, and Christine Klucznik, chief nursing officer. They’ll join Workhuman’s Derek Irvine as they explore how this leading healthcare organization is focusing on physical and psychological safety, putting a renewed emphasis on its Celebrates! recognition program during COVID-19, and embracing innovative approaches to growing employee diversity and prosperity.

In one information-packed hour, you’ll learn:

  • Why modernizing recognition – with peer-to-peer awards and a mobile app – helped jump-start a culture where recognition is quickly becoming top-of-mind
  • How Baystate Health channels the emotional impact of recognition to achieve a 7x lower turnover rate among nurses – while driving organizational values
  • The steps Baystate Health is taking to deliver on its DEI and talent goals through innovative approaches – including international nurses and a focus on family prosperity

Baystate Health – a not-for-profit integrated healthcare system that’s nationally recognized for nursing care and numerous medical specialties – is considered among the best employers in Massachusetts. Learn how this progressive, forward-thinking organization is embracing recognition to deliver a positive experience for its healthcare employees – and their patients.


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About the Author

Aaron Kinne

Aaron Kinne is a senior writer at Workhuman.

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