We’ve all heard the Peter Drucker quote, “Culture eats strategy for breakfast.” But is that statement still true? At Workhuman® Live 2019, Pamela Puryear, CHRO at Zimmer Biomet, had a new twist on this phrase: “Culture and strategy should meet for breakfast.” Both of these initiatives are key to organizational success, so how do we prioritize both strategy and culture?
Pamela said, “Change can happen at any age, even at a 90-year-old company.” She became CHRO a couple of months before speaking at Workhuman Live and explained to the crowd the vision to transform culture at Zimmer Biomet. “We are reimagining our future through people and culture,” she said.
Zimmer Biomet was founded in 1927 and its mission is to, “alleviate pain and improve the quality of life for people around the world.” The company is a large conglomerate with 23,000 team members operating in more than 100 countries. Why is the cultural transformation so important now? Pamela referenced Simon Sinek’s famous quote: “Customers will never love a company until its employees love it first.”
Here’s a look at Zimmer Biomet’s transformation roadmap:
1. Connecting people to mission
2. Framing mission with guiding principles
3. Making culture a part of strategy
4. Supporting strategy with structure
5. Leveraging (neuro) science to shape culture
Connecting people to mission
This is number one on the list because, “it’s about how people feel about the mission and how they connect to the mission,” says Pamela. The first action item was to roll out “mission ceremonies” – one-hour, in-person sessions where members of the executive team would talk about the mission. These sessions built trust and allowed employees to share their perspective on how they connect to the mission on a personal level.
Framing mission with guiding principles
Too many companies spend time wordsmithing their values. Pamela recommends putting values in simple terms so you can ensure people understand the value quickly. “Your job is to make it easy for people to understand and easy to remember,” she said.
Making culture a part of strategy
How do culture and strategy come together for business performance? “Every company has a strategy. Not all companies have culture as a part of their strategy,” said Pamela. “You can’t talk about culture transformation without talking about the context of the business first.”
Supporting strategy with structure
Structure isn’t just an org chart. It’s all the people, processes, procedures, systems, and how they work (or don’t work) together. The structure must be aligned with the strategy in order for the organization to achieve its goals and mission.
Leveraging (neuro) science to shape culture
While 70% of all change transformations fail, the successful culture transformations are grounded in science. Pamela referenced a CEB Culture Benchmarking Survey that found it takes 22 months to reach behavior adoption after a transformation. One of the easiest ways to change behavior is through a simple culture framework. At Zimmer Biomet, the culture framework comprises simple promises and related habits that bring the promises to life:
- Shape Tomorrow – connect to why; seek bold possibilities; anticipate obstacles
- Ignite Collaboration – embrace shared purpose; empower every voice; celebrate the journey
- Focus to Win – identify the essential; simplify the complex; adapt and deliver
As the Zimmer Biomet example shows, if culture isn’t a part of your strategy going forward, you won’t be able to keep up with the competition and retain top talent.
About the AuthorMore Content by Erin Miller