5 Ways to Improve Patient Satisfaction

There’s a lot riding on HCAHPS scores. Patients can research and choose healthcare organizations that receive the best ratings. And organizations with high scores are reimbursed at a higher rate by Medicare. For those reasons and others, scoring well on HCAHPS has a proven and significant impact on the bottom line.

So what’s the secret to improving patient satisfaction – and your healthcare organization’s HCAHPS scores? Experts say success lies in first raising employee satisfaction levels. And one of the most effective ways to do that is by creating a culture of recognition.

By building a culture in which recognition is celebrated, you’ll be taking care of the people who take care of your patients.

And as research has shown, there’s a direct and significant correlation between employee and patient satisfaction. Here are five ways healthcare organizations can build a culture of recognition and improve patient satisfaction.

Previous Article
8 Ways to Support Employees’ Mental Health
8 Ways to Support Employees’ Mental Health

Healing from the past year will take time, and organizations need to build a plan to support both their emp...

Next Flipbook
Building a Culture of Recognition in Healthcare: 3 Strategies for Taking Care of Your Professionals – and the Patients They Serve
Building a Culture of Recognition in Healthcare: 3 Strategies for Taking Care of Your Professionals – and the Patients They Serve

The healthcare industry moves quickly. To help kick-start the journey to a more human workplace, here are t...